File A Claim


Most insurance agents will not help in the event of a claim short of pointing you to the nearest phone. We are different. If you have a car accident or a potential liability or property loss, let us be your guide and help you file the claim. While your adjuster will ultimately settle any claim, we know our experience can be valuable to you in a time of need. Call us at (210) 945-8999 if have questions about filing a claim, or would like our assistance in doing so.

If you prefer to make the initial contact with the company yourself, or if it is after office hours, you have the option to call the company's claims line directly. This number can be found on your auto ID cards or your policy declaration pages. The claims process will vary slightly from carrier to carrier.


Gather data you may need

  • Policy number
  • Date, time, and location of the accident or loss
  • Contact and insurance information from potentially responsible party
  • Driver’s license and plate numbers of involved vehicles
  • Contact information of any witnesses
  • Police report if applicable

Call your agent or insurance carrier

Your insurance company might require you to complete a sworn statement that details the events of the auto accident (i.e. weather conditions, time the incident occurred, etc.) Please note any injuries you notice and take photos of the damage.

After initial contact, your case will go through these steps:

Case assignment to a professional adjustor at your company who will work on your claim.

You will meet with your claims professional to discuss your coverages and the situation.

Evaluation by your claims professional, which may include inspecting your home or car, examining evidence of any injury claims and potentially obtaining estimates for repair.

Resolution of the case, including payments as appropriate.

You have the choice of who to use to repair you vehicle or home.  Oftentimes they will work from the estimate provided by the insurance adjustor and if they find further damage should work with the adjustor to make sure all work related to the loss is covered properly.

You should never admit fault or attempt to settle a claim without speaking to your insurance company.  You should attempt to prevent further loss according to your insurance policy. Keep records of any police reports, bills, and payments associated with your claim.


How can we help?

Thank you!